We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have added a client into her WordPress website as an administrator and taught her how to add events. She is added in as a WordPress administrator.
On her account, she is unable to add events. When she clicks save it does nothing.
On my primary admin account events are able to be added.
I tried changing her to an Amelia Manager as well and she still cannot add events. It just does nothing when she clicks save. No error, etc. The information was all entered in correctly as well and I tested it from her end multiple times.
Hello Jacob,
Thank you for contacting us.
This can happen when she has multiple roles. For example if she is admin and employee, or if she is admin and customer. Different roles have different permission and when a user has multiple roles this lead's to conflict within the plugin.
Can you please check for this in her's WordPress and in her's database. Once you see extra role just delete all roles except the admin and she will be able to create event.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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