We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
The table on this page is not loading properly i.e. it takes time (maybe 5-10 seconds) to load properly: https://parafiskalni.mk/registar/nacionalni-parafiskalni-davacki/. Please see the screenshot attached. Is there any way to make the table to load properly in a shorter time.
Thanks,
Blagoj
Hi, Blagoj
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I see what you mean, i watch the Network Tab during load, and it went for 5.5 seconds for the table.
The loading speed depends on a lot of factors - your hosting plan, server's performance, amount of other data on the page, internet speed, etc.
For example, you can take a look at the table on our documentation, which contains around 2.600.000 rows, and see how it loads.
The more data the table has, the more chance that it will impact the loading time.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Thank you Milos, I will tell this information to the client.
Best regards,
Blagoj
Hi, Blagoj
No problem, i am happy to help.
I just wish to add something. Along with other details I mentioned that can affect the loading speed,
i also had a couple of cases with users who have an "optimization plugin".
For example, some hosting providers like to install their own optimization plugins, such as 'SiteGround Optimizer', for example.
These plugins have certain settings that can negatively affect the performance of our tables.
If there is any JS minification going on, or perhaps caching, there can be other settings, I can't say exactly,
but something to be aware of.
If you wish to do some troubleshoot testing to check if an optimization/caching plugin might be slowing down tables,
you can try to disable all plugins and just leave wpDataTables - then clear all cache and reload the page, see if it is faster.
Then, if any optimization plugin Is used, try to revert all settings to default, and try to exclude caching for pages where you have our tables. ( If you use server-side tables like SQL or Manual)
That is about all the advice i can give about this,
but of course, let us know if you have additional questions. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables