We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've just purchased amelia, it says the code is expired ??
Hello Tolomeiu,
Thank you for reaching out to us.
This could be an issue with the SSL certificate.
Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of October, 2021.
Reach out to your hosting provider, and ask them to update the certificate. Even though the certificate could say that it's valid until 2022, or 2023, please check Let's Encrypt's official notice about this change.
To bypass this, you can go to file ../wp-content/ameliabooking/src/Application/Commands/Activation/ActivatePluginCommandHandler.php and on line 51 you'll see this:
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); Below that line, add this:
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0); And it will bypass the SSL issue, and activate the license.
Please note, though, that if you migrate the site in the future, and the SSL certificate is not updated, you'll need to add this line again.
Kind Regards,
Uros Jovanovic
[email protected]
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