We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I hope this finds you well. How do I update the timeZone value in the wp_amelia_users database table?
What are the available options & is there a hook to do this?
Thank you,
Kory
The timeZone field
Hello Kory,
Thank you for reaching out to us.
You can see all the available values on the TimeZone field on the Employee page.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
I have updated the timeZone value for a test user in the wp_amelia_users database to a different timezone. Unfortunately, the notifications are still going out in accordance to the website timezone, and not the updated user's timezone. Do I need to select a value from the dropdown in order to update this user's timezone correctly?
Thank you,
Kory
Hello Kory,
My apologies for the previous response, I thought you were referring to the employee time zone. The timeZone field in the users table in the database is only related to the employees. There is no option to send the notification in the customer's time zone when booking from the back end, it is only possible when booking from the front-end and the "Show booking slots in client time zone" option is enabled.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
So if for example, the client moved timezones, there is no way to update their information to be in that new timezone directly in the database?
So the timeZone value in the database does not correlate to that user's timezone?
Thank you,
Kory
Hello Kory,
Thank you for reaching back out to us.
Unfortunately, there is currently no such option, the customer would need to book the appointment from the front end for the time zone to be updated to their current time zone.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables