We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3192379
Questions about Services & Packages
Closed

Comments

  •  5
    Patrick started the conversation
    December 20, 2022 at 12:53pm

    Hi there,

    Thanks so much for the great plugin! Can I get more information regarding the questions below?

    1. Mandatory services: Is there an option to "force" a customer to purchase certain services before they can purchase a package or a (premium) service?
    2. Deactivate the package push: Can we deactivate or skip the package upsell dialog box in Step-by-Step Booking Form 2.0 (Service Selection step) when a customer is trying to purchase a service also available as a package?
    3. Package appointment slot in the front panel: I found out that there is no option to specify a location when a customer tries to book a slot from a package. Is there a way to filter appointment slots by location, as there are different time slots available for other locations?

    Thanks!

    Regards,

    Patrick

  •  1,712
    Marko replied
    December 21, 2022 at 8:16am

    Hello Patrick,

    Thank you for reaching out to us.

    When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    1. Mandatory services: Is there an option to "force" a customer to purchase certain services before they can purchase a package or a (premium) service? - Unfortunately, currently, this feature is not built-in in Amelia.
    2. Deactivate the package push: Can we deactivate or skip the package upsell dialog box in Step-by-Step Booking Form 2.0 (Service Selection step) when a customer is trying to purchase a service also available as a package? - Yes you can place this shortcode

    [ameliasteobooking show=services] if you have Packages enabled, but you only want to show services in the form,

    3. Package appointment slot in the front panel: I found out that there is no option to specify a location when a customer tries to book a slot from a package. Is there a way to filter appointment slots by location, as there are different time slots available for other locations? - Unfortunately, currently, this feature is not built-in in Amelia. But this is a really good suggestion I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open a new ticket for each question and we will gladly help you there. Our policy is to have one issue or question per ticket because of the reasons that are described already.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic [email protected]

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  •  5
    Patrick replied
    December 21, 2022 at 8:55am

    Thank you so much for your reply and help, Marko; I am so sorry to consolidate a few questions into a ticket whereby I will make sure that I will separate them into different tickets in the future.

  •  1,712
    Marko replied
    December 21, 2022 at 11:17am

    Hello Patrick,

    You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables