i have a service of group appointments, max capacity 50, minimun 1, and bookings under minimun are enable.
If I need to reschedule a client to another group appointment, it won't let me choose a slot where already are some bookings, even if max capacity is not reached, and there's plenty of booking available for that slot.
Just saw in other ticket that is not possible, y have to cancel that client form group appointment and add it to different group appointment.
Question, how is the correct procedure make it so that only client receive a cancelation notification and then the new appointment notification. I mean without notifying other clients from the group.
Yes, that is right, that is how it works. When the customer is removed from the group appointment, only he/she will receive a notification about that cancelation.
Please let me know if you have any other questions.
Hello,
I have a big problem.
i have a service of group appointments, max capacity 50, minimun 1, and bookings under minimun are enable.
If I need to reschedule a client to another group appointment, it won't let me choose a slot where already are some bookings, even if max capacity is not reached, and there's plenty of booking available for that slot.
Urgent please, thanks
Just saw in other ticket that is not possible, y have to cancel that client form group appointment and add it to different group appointment.
Question, how is the correct procedure make it so that only client receive a cancelation notification and then the new appointment notification. I mean without notifying other clients from the group.
Hello Pablo,
Thank you for reaching out to us.
Yes, that is right, that is how it works. When the customer is removed from the group appointment, only he/she will receive a notification about that cancelation.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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