We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a big problem.
i have a service of group appointments, max capacity 50, minimun 1, and bookings under minimun are enable.
If I need to reschedule a client to another group appointment, it won't let me choose a slot where already are some bookings, even if max capacity is not reached, and there's plenty of booking available for that slot.
Urgent please, thanks
Just saw in other ticket that is not possible, y have to cancel that client form group appointment and add it to different group appointment.
Question, how is the correct procedure make it so that only client receive a cancelation notification and then the new appointment notification. I mean without notifying other clients from the group.
Hello Pablo,
Thank you for reaching out to us.
Yes, that is right, that is how it works. When the customer is removed from the group appointment, only he/she will receive a notification about that cancelation.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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