We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
i have a photo business, the sessions are longer and more expensive for more people being booked at the same time. i have to make separate services and call them "1 person booking " - "2 person booking" each with custom time and price and custom addons. This works fine except at order summary there is still a line that says "Total Number Of People: 1" that will confuse customer and prevent checkout. - See attachment.
Request - ability to choose not to have this line, especially if the appointment is configured for "1 person" anyway - as it is already implied and allows this situation to be avoided.
Hello Ryan,
Thank you for reaching out to us.
If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato.
Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
As for this issue, this looks like WooCommerce and we can not influence and change this at this time. For this, we would advise you to contact their support team and see with them if this can be resolved on their end.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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