We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am not able to add data to the tables when editing on the front end of the site. When I click new entry the edit box does not pop up and the site freezes, so I am unable to click on anything else until I hit refresh.
However, I am able to edit on the back end of the site it works perfectly fine. But I need my students to use the tables on the front end.
Hi, Brittany
Sorry for the waiting time.
We don't work on weekends so it adds two days to the waiting time, your patience is highly appreciated.
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wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end and in the front-end. If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that's changing the behavior of our plugin.
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Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Please let me know if you isolate the issue, it is most probably a conflict with your current Theme ,but i won't guess too much before you confirm.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Miloš,
Thank you for your reply. I will take these steps and find the issue.
Hi Miloš,
I found that the error occurred with the buddyboss platform pro extension. This is an add-on for the buddyboss theme and the buddyboss platform. This does not need to be active on the site for the theme to work, so now by tables load on the front end just fine, and data can be added.
Thank you
Hi, Brittany
Thank you for the update, i can see that you isolated the conflict with that BuddyBoss add-on.
We will make not of it , to be aware of.
It seems that this add-on is not crucial for you, so i am glad to see that you will be able to use our tables without issues going forward.
We will be here , if you notice anything else, please don't hesitate to reach out to us.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables