We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm really worried, a customer living in the DOM TOM (French overseas departments and territories) told me about a major display bug!
She would like to book a service but she can't do it on Safari or on Firefox cf capture, I can't give you the versions she uses. This is a critical problem for our service if people can't use the booking module...
I need your help asap please 🙏🏻.
Hello Marina,
Thank you for reaching out to us.
Please send us the URL of page where Amelia is placed so that we can test but also we would need to know what version is your client using? Please try to find out this information.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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