We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Can an already registered Wordpress user bypass the login to see the front end employee panel? Currently, our members log into the members-only portion of our site...they log in with their username and password. It seems redundant that they would need to log in AGAIN to access their front-end calendar and booking panel. Is there are work around so that our members only need to log-in once?
Thank you,
Dasha
Hello Dasha,
Thank you for reaching out to us.
The WordPress users that have the "Amelia employee" role and are logged in to WordPress will be automatically logged into the employee panel.
Can you please provide me with the screen recording of the issue that you are dealing with?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
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Thank you! I believe I figured out the issue.
I have a member profile page for both types of users "Amelia employee" and "Amelia customer." The profile page is filled with information from membership type via AR Member plugin. I wanted this member profile page to have the AR Member profile information, Amelia employee panel and Amelia customer panel. However, it didn't work - the calendar wouldn't load, etc. Now I added SEPARATE pages for each shortcode and it all works. Not exactly what I wanted, but it works so cannot complain.
Hello Dasha,
Yes, it can cause a conflict between different roles if you have both Employee and customer panel.
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables