I am having difficulty syncing my clients Google calendar with Amelia. There are scheduling conflicts and the name of the client is not showing up in the calendar of my client, only the service that was booked ( example, talk therapy when I would like it to say Kaitlyn Navarro-Talk Therapy) and I do not know how to change that. If it said this, is this what it would show for the client as well?Also the times that are booked by a client are coming up incorrectly. Example, it will say that I booked for 12pm but will my client gets an email that its 5pm? I changed the time zone but there is still an issue. I would love to hop on a call with someone so that these issues can be addressed as soon as possible.
Is there any time zone difference between the Google Calendar and the time zone set on your website in the WordPress general settings?
In regards to adding more information to the Google Calendar event, you can edit the "Event Title and Description" field on the Amelia/Settings/Integrations/Google Calendar page.
Hope this helps you.
Please let me know if you have any other questions.
I was able to change the event title so thank you for that. In terms of the calendar not syncing properly, all of the time zones say Toronto so I am not sure how to move forward. My client also has all of her appointments set to "busy" so the 2-way sync should be accurate. She put in the client secret code and client ID as well.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
My client said that she uses [email protected] to book everything ( personal and business) so that there are no conflicting appointments. Can you see if everything is set up in Amelia correctly?
Where can I find this plugin? When I go into Amilia> plugins> i tried to search for this plugin and it did not pull anything up in the search results. See attached
I am having difficulty syncing my clients Google calendar with Amelia. There are scheduling conflicts and the name of the client is not showing up in the calendar of my client, only the service that was booked ( example, talk therapy when I would like it to say Kaitlyn Navarro-Talk Therapy) and I do not know how to change that. If it said this, is this what it would show for the client as well?Also the times that are booked by a client are coming up incorrectly. Example, it will say that I booked for 12pm but will my client gets an email that its 5pm? I changed the time zone but there is still an issue. I would love to hop on a call with someone so that these issues can be addressed as soon as possible.
Hello Kaitlyn,
Thank you for reaching out to us.
Is there any time zone difference between the Google Calendar and the time zone set on your website in the WordPress general settings?
In regards to adding more information to the Google Calendar event, you can edit the "Event Title and Description" field on the Amelia/Settings/Integrations/Google Calendar page.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello,
Thank you for your response,
I was able to change the event title so thank you for that. In terms of the calendar not syncing properly, all of the time zones say Toronto so I am not sure how to move forward. My client also has all of her appointments set to "busy" so the 2-way sync should be accurate. She put in the client secret code and client ID as well.
Hello Kaitlyn,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello,Please see the link below which will allow you to log in as admin:
https://soulmedic.ca/wp-admin/?wtlwp_token=a504b9e6b9227bb1c5ad3899cb2eaabb1756d8eb0b687e731038fb6a4cfe0505da982e3122e230408c7e39dd9c134be871b0e8d89e13842fff59456ecc26159a
Hello Kaitlyn,
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
Unfortunately, the admin access link no longer works, could you please provide me with another one and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Please use the following link to gain access:
https://soulmedic.ca/wp-admin/?wtlwp_token=a504b9e6b9227bb1c5ad3899cb2eaabb1756d8eb0b687e731038fb6a4cfe0505da982e3122e230408c7e39dd9c134be871b0e8d89e13842fff59456ecc26159a
My client said that she uses [email protected] to book everything ( personal and business) so that there are no conflicting appointments. Can you see if everything is set up in Amelia correctly?
Thank you
Hello, Can you please provide an update in terms of the calendar sync issue?
Thank you
Hello Kaitlyn,
Thank you for the admin access.
Can you please update the Amelia plugin to the latest version (6.0), test it out, and let me know if it works or not?
If it does not work, can you please share the google calendar of that employee and I will assist you with this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello,
I clicked to update Amilia to 6.0 version and I had an error message. Please see attached and please advise on further action
Hell Kaitlyn,
Thank you for the update.
Here is the latest version of the plugin attached to this response.
Please let me know if that fixed the issue.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Where can I find this plugin? When I go into Amilia> plugins> i tried to search for this plugin and it did not pull anything up in the search results. See attached
Thank you
Hello Kaitlyn,
Thank you for reaching back out to us.
Can you please check the following article on how to update the plugin manually?
Updating the plugin to the latest version
Please let me know if that works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables