I am attempting to update the wpDatatables plugin for a client. I do not have access to their envato account, thought they did provide me with the purchase code. When I enter the purchase code, it stores for a short while and reports that it has been successfully activated. But when I try to update the plugin the process fails.
It is missing parts of the tooltip. I'd read that perhaps there is a setting `useHTML: true` that would help high charts correctly render the tooltip, but after reading through a chunk of the source code, I am not sure I can change that.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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I see what you mean, it shows the full Tooltip text on Mozilla, but it cuts of on Chrome :
I am honestly not sure exactly where the issue comes from and if we have any workaround to resolve this for Chrome, but i will reach out to our 2nd level Team and they will advise.
As soon as they check everything, we will report back immidiately.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I still don't have a useful update, but we are following the case,
in the meantime it was escalated to the highest level within our Team - our developers are checking everything and they will advise us on the matter.
As soon as they advise we will report back right away.
I think that I found a very idiosyncratic rule in the WP theme that this plugin is using.. Whoever coded the theme (not me) wrote a rule that wasn't applied only on the page where it was showing up. After a bunch of tedious picking through the CSS I found an explicit rule that was causing the issue. Thanks for your help; I understand that troubleshooting these things is very complex especially when you don't have access to the system. I forgot that the ticket was open or I would have pinged you-- I apologize for not doing that.
Hi,
I am attempting to update the wpDatatables plugin for a client. I do not have access to their envato account, thought they did provide me with the purchase code. When I enter the purchase code, it stores for a short while and reports that it has been successfully activated. But when I try to update the plugin the process fails.
Hi Miloš,
Thank you. I was able to update the plugin by installing the included zip file and deactivating/reactivating the plugin.
Unfortunately, the larger issue that I was trying to solve is still persistent. Specifically, the tooltip hover for the highcharts "basic bar chart" on this page is functioning in Firefox but not in Chrome: https://prb-main-staging.dxpsites.com/?resources=sustaining-success-pace-insights-on-family-planning-policy-and-program-priorities
The title of the specific chart is "FAMILY PLANNING USERS AGES 15 TO 19 ARE MORE LIKELY TO DISCONTINUE FOR REASONS OTHER THAN THE DESIRE TO GET PREGNANT"
It is missing parts of the tooltip. I'd read that perhaps there is a setting `useHTML: true` that would help high charts correctly render the tooltip, but after reading through a chunk of the source code, I am not sure I can change that.
Do you have any insight into the issue?
Hi, John
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I see what you mean, it shows the full Tooltip text on Mozilla, but it cuts of on Chrome :
I am honestly not sure exactly where the issue comes from and if we have any workaround to resolve this for Chrome, but i will reach out to our 2nd level Team and they will advise.
As soon as they check everything, we will report back immidiately.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi, John
It seems the issue comes from highChart engine itself.
I will still get help from senior colleagues, but in the meantime i am researching to see if i can be of any help.
I have no experience with chart callbacks, this is already above my level of knowledge,
but i found these two articles, they might be helpful,
this one https://www.highcharts.com/forum/viewtopic.php?t=40434
and this one https://stackoverflow.com/questions/33426461/the-tooltip-is-cut-off-in-highcharts-3-x
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Let me know if you try any of these suggestions and if you get it fixed in the meantime,
while i get help from our senior Team.
As soon as they respond, i will report back right away.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, John
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
I still don't have a useful update, but we are following the case,
in the meantime it was escalated to the highest level within our Team - our developers are checking everything and they will advise us on the matter.
As soon as they advise we will report back right away.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, John
Firstly my sincerest apologies for all the waiting time on this.
In the meantime, our developers have checked everything and i have an update,
they have identified this behaviour as a bug.
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You can check on this page,
There is an example of how our devs implemented a callback for highCharts,
so you can take this example they made there,
and implement this :
, and of course ,
on the part with the chart ID ('wpDataChartsCallbacks[39]' ) , change 39 to your chart ID.
You should take the resulting script and place it on your WP page as a Custom HTML block using the page builder of your choice.
Our devs checked and this property on a callback works in Google Chrome browser.
Let us know if that works for you or if you encounter any issue during this.
That is the current "workaround" to solve the issue,
but we are going to create a task for our developers, and they will work on fixing this bug in one of the upcoming updates as a permanent solution.
We don't have an ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Milos,
I think that I found a very idiosyncratic rule in the WP theme that this plugin is using..
Whoever coded the theme (not me) wrote a rule that wasn't applied only on the page where it was showing up. After a bunch of tedious picking through the CSS I found an explicit rule that was causing the issue.
Thanks for your help; I understand that troubleshooting these things is very complex especially when you don't have access to the system. I forgot that the ticket was open or I would have pinged you-- I apologize for not doing that.
Best,
JR