We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are running a business. We depend on Amelia to enable our clients to book time with us. Amelia is not working correctly. I have submitted Many Tickets. My Facebook group of 429 business owners are looking for a reliable booking app.
I have 2 frustrations:
1. the app is not easy to use, it is not intuitive
2. You do not respond in a timely manner. Why do you not offer real-time chat?
This is an IMPORTANT ticket.
PLEASE REPLY
Hello Michael,
Thank you for reaching out to us.
I am really sorry to hear that you feel that way about the plugin. We will now go over all of your tickets and respond to them one by one.
Apologies for the inconvenience once again
Kind Regards,
Uros Jovanovic
[email protected]
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