Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Also, we do not provide 24/7 support our working hours are from 09 to 17 (CET; UTC+01:00),
we respond to tickets in order in which they have arrived, and soon as your ticket pops up we will respond to it. Ans once again we apologize for the delayed response and that it has taken longer than usual to respond to your tickets.
As for "Our clients want 3 hours booking time, but the dropdown does not allow this time increment" you need to enable the custom durations for that service like this
Regarding the 1pm we can see it on the front
There can be several reasons why they don't see 1 pm for a certain day 1. the working hours of the service depend on the working hours of the employee 2. if the appointment is already booked and full, that time slot will not be displayed on the front, but the admin from the back can add another customer to that appointment 3. It depends on whether it is a group appointment and how you set the appointment settings, etc.
Our clients want 3 hours booking time, but the dropdown does not allow this time increment.
Also, some want to book 2 hours, but begin at 1:00. App does not allow 1:00 start time for two hour bookings
how do we fix this?
thank you
Just received the following email from a paying customer:
Hi,
I just signed up for tomorrow. My friend Kim called and you said it was okay to do 1-3. There was no option for that on the sign up.Thanks,
Susan
This is very confusing to our customers. Please advise how to correct this error.
I had to go into the backend and MANUALLY edit the time to 1:00. This is a waste of time and a totally unnecessary step! Please fix. Thank you.
THIS IS THE 3RD TICKET YOU HAVE NOT RESPONDED TO!
Hello Michael,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Also, we do not provide 24/7 support our working hours are from 09 to 17 (CET; UTC+01:00),
we respond to tickets in order in which they have arrived, and soon as your ticket pops up we will respond to it. Ans once again we apologize for the delayed response and that it has taken longer than usual to respond to your tickets.
As for "Our clients want 3 hours booking time, but the dropdown does not allow this time increment" you need to enable the custom durations for that service like this
Regarding the 1pm we can see it on the front
There can be several reasons why they don't see 1 pm for a certain day
1. the working hours of the service depend on the working hours of the employee
2. if the appointment is already booked and full, that time slot will not be displayed on the front, but the admin from the back can add another customer to that appointment
3. It depends on whether it is a group appointment and how you set the appointment settings, etc.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables