We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a service wich has always the same duration and capacity (group session).
I have two sessions of the service each day.
I want to offer the clients the possibility to book a double session (the two consecutive slots)
I tried to achieve this two ways with same result:
- One way with adding custom duration and price.
- Second way, adding it as an extra.
In both ways, the result its useless. if a client books a double session using both methods, no more clients will be able to book at the second session, even there's still plenty of capacity available.
It's like if after a clients book the double session, both times slots get combined, and won't let anymore bookings.
Thanks
Hello Pablo,
Thank you for reaching out to us.
For that purpose, you could check the option to add recurring appointments to the services. You can read more about this at the following link.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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thanks, you can close the ticket