We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Why can't I select a custom duration of services? I need 45min and there are only 30min increments. Why don't you allow 1min or 5min increments?
There is an error that after any update of a service employees get deleted so I have to add them again. Here is the video: https://share.getcloudapp.com/rRu5llLl
Why is the currency for Serbian set to "дин." instead of the international format RSD?
How can I change the thousand delimiter from "," to "." which is used in Serbia?
Just wanted to ask you if you saw this
"There is an error that after any update of a service employees get deleted so I have to add them again. Here is the video: https://share.getcloudapp.com/rRu5llLl"
Pozdrav Vojkane,
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vojkan,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you for the admin credentials.
Can you please update the plugin to the latest version (6.0), test it out, and let me know if the employee deletion issue has been resolved?
In regards to time increments, you need to set the "Default Time Slot Step" to configure which time increments will be displayed.
You can change the price separator on the Amelia/Settings/Payments page.
The "дин." string is only displayed in the back-end as the front-end displays "rsd." as it should.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Vojkan,
Thank you for the update.
When you save something on the Amelia/Services page, you will need to refresh the page for the changes to be applied.
We are working on improving this, but unfortunately, this is how it works at the moment.
Please let me know if this works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables