Hello  Euan,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Euan,

Thank you for reaching back out to us.

1. Unfortunately, this is currently not possible with Amelia's built-in features. We have a plan to integrate this feature in one of the future updates, but there is no ETA at the moment

2. We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at some point in the future. 

Please let me know if you have any other questions.

Hi, Euan 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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In regards to an auto-renewal payment or a subscription feature, as we mentioned, it is currently not possible to make this payment with Amelia itself,

but there might be a workaround by combining Amelia with a Membership plugin on the same site.

We will elaborate if you wish to try something like that.

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For example, you can set up a Membership plugin, I believe some of them have a recurring payment feature built-in, and some can be combined with WooCommerce to set up users to pay for certain Membership levels. 

Then, you could use the "User Role Editor" plugin to create additional user roles, only for certain customers who have paid for the subscription. 

With the Membership plugin, you could limit access to certain pages for certain user roles. 

For example, a custom role "VIP" would have access to page 1 where you can place a shortcode for a free service/package offered for them with a shortcode like : [ameliacatalog package=1]

Then, another custom role "Level 1" would have access to page2 where [ameliacatalog package=2] is placed, which would have different prices, or you can set it as free if they already paid for the subscription via WooCommerce, and so on...

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That is the only workaround idea, for the time being, until our devs add our own Membership/subscription feature in the future.

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You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

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If you still wish to go for a refund,  we completely understand.

Here is the best way to do that through your Store account :

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

Hello Euan,

The refund is being processed and you will receive your money back in the next couple of days.

Please let me know if you have any other questions.