We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have recurring events like every 4 weeks the same webinar. Each of them can be booked and has to be payed separately.
And we have classes like 10 weeks in a row. The customer books and pays once. How do I handle that in the backend? The dates should occur in the employee calendar. And how does that work with Zoom automatically?
Hello again Barbara,
When you have several questions or issues, please open a new ticket, and we will help you there. As we kindly asked you on previous tickets.
In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. Each event is paid separately
2. You can do that with the packages feature that is part of the Amelia pro license. With basic license you can only offer recurring appointments for that service and then customer can pay for all recurring appointments at once.
If these appointments are not recurring then they must be paid and booked one by one.
If you have any more questions please open a new ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Unfortunately, hat doesn't answer my question, which is btw just one question or at least one topic. ;-)
It is not about the recurring events. That I understand. It´s also not about packages.
My topic is about classes or courses: you book and pay only once but the meetings are 10 times, every week same day, same time, same people. Means, it is just one product with ten meetings.
There are two issues:
1. how is that handled in the employee panel
2. how does the Zoom connection handle that
Hello again Barbara,
Well, you can either use recurring appointments, in which you pay for all appointments at once (this is set in the service when the Recurring option is turned on).
Or you can create an Event with more dates - for that you can find more information in this article: https://tmsplugins.ticksy.com/article/17676/
In both cases, a zoom meeting is held for each date. In the case of an event, the employee panel shows only that one event with multiple dates, and in the case of a recurring appointment, an appointment is made for each date.
Hope this explains it.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you. That function is what I am looking for. However, it doesn't look good on the frontend, see screenshot. All 10 dates of a class are shown in a row without a layout. Can I change that?
Hello again Barbara,
Unfortunately, no, this is how it is designed
This cant be altered at this time.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open a new ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
will do. thanks.
Hello again Barbara,
You are most welcome. If you have any more questions please open a new ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables