We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Please see screenshot. This is totally confusing!
Hello Michael,
Thank you for reaching out to us.
Which option exactly do you need help with and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Look at the screenshot.
The recurring appointments is not working
THIS IS THE 5TH TICKET YOU HAVE NOT RESPONDED TO!
And, you asked me to give you a "Good Review"
How can you expect to receive a good review when you do not offer good support? We paid your for the Pro version of Amelia.
Hello Michael,
I tested out the recurring appointment booking on your website and it is working fine, I am redirected to the cart successfully.
Can you please test it out from your end as well and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, thank you.
why did you make an order for 28 people. I tried to change this number but the app would not allow it.
Clients want to book time today, but will not do so. they don't want to pay for 27 other people
THIS IS URGENT!
Hi, Michael
Our sincerest apology for the response times across your tickets.
We are usually much quicker, in this period we received an unusual number of tickets.
-
We are cooperating with colleagues in order to help you in the best way.
I just made a Video of how the recurring appointments behave on your site - and i can confirm that this is the "default behaviour" of how our developers made the Amelia logic of recurrences.
-
On your screenshot, you have manually set what will be the "End date" of the occurrence, and it is showing exactly the date you set ( 16th December).
So, basically, this logic is made so that customers can manually override the Ending date.
Or, if you wish Amelia to calculate the End date, you can say how many occurrences should happen, on "after X number of occurrences" and then Amelia will automatically calculate all the dates for the customer,
they will show in the "Summary step".
Customers can then go back if they see that anything is not right, to change the date(s) or time(s).
-
I made a Video to show you what happens with both variations/how the logic behaves, please check it out here https://watch.screencastify.com/v/hvnQHl59HdnTo9rurMmE
Let us know if anything is not clear. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables