Hi, Bernadette 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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I can see that you opened a new ticket in the meantime,

where you wrote that the plugin does not provide the functionality you need, so i assume you have installed it and tried it out?

In case if you still need any help installing, please check this article

Installation

Let me know if there is anything i can help with. Thank you

HI, Bernadette 

Thank you for the confirmation.

We can completely understand, and we wish you all the best.

Here is the quickest way how you can get a refund for your licence.

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

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Of course, we will be here if you have any questions. Thank you