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Okay
  Public Ticket #3184934
Graphs not suddenly not showing anything?
Closed

Comments

  • Kim Pham Nguyen started the conversation

    Dear TMS.

    My graphs are suddenly not working properly. Some graphs are showing, others are not. Has there been an update with a known bug causing these issues? I have not made any changes whatsoever to wpdatatables for this to occur.

    I have checked that the data tables are populated correctly. 

    It seems like the graphs have been able to draw data from tables because the X-axis has the correct labels however there is no visible graph (see attached screenshot).

    Could you help me with this, please? 

  •  1,894
    Miloš replied

    Hi, Kim Pham Nguyen

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    Can you tell me are you using highCharts?

    Our developers discovered that all wpDataTables versions have a bug 

    with the new version of highCharts, 

    when Min and Max values are set for axes. 

    They quickly made a workaround fix which they implemented in version 5.1.

    Can you please check, if you don't have wpDataTables 5.1 ,   please update your plugin and purge cache, let me know if this helps?

    Updating the plugin to the latest version

    If not, can you please send me a link to the page with this issue and i can inspect it?

    It will be good to also take a look at the back-end,  and if you can point out which Chart ID's have the issue.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


     Thank you

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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