This is replying to Marko on this ticket regarding formatting issues for the recurring appointments placeholder:

https://tmsplugins.ticksy.com/ticket/3102988/

...where I could not post a private reply, so I've created a new ticket here to do so.

Hello Marko,

I have since updated Amelia to the latest version multiple times and the new version(s) still hasn't fixed my recurring appointment formatting issue in Notifications. I am currently on the latest version 6.2.2 on my staging site and still have this problem

With every update of Amelia, this has not fixed the formatting issue I am having. Since I can't find my original ticket that detailed the issue, I'll re-state it here, with screenshots:

In this first screenshot of the Notification sent to the employee (me), you can see the the list of recurring appointments shows up in a normal and readable way:

But when the EXACT same formatted Notification is sent to the customer (by exact, I mean I copied-pasted the HTML code of the employee notification shown above), this is what the customer sees:

The only difference is this Notification is created under the "To Customer" tab vs. the above. I have tried copy-pasting just snippets of HTML, the entire code for the Notification and the formatted text version. I get the same result each time.

In this example of the Customer Notification, the only properly shown appointment is the first one "April 11, 2023 9:00 AM", I used shortcode %appointment_date_time% to display this. The second line is the shortcode %recurring_appointments_details%, here is a screeshot of how it is setup on my end:

It might seem like a small issue, but the result is I can't schedule (or allow a customer to do so) multiple appointments at once for a client, because the message they will receive is all goofy and confusing and unprofessional. So if I DO schedule multiple appointments, I have to manually email the client with the correct information, which I shouldn't have to do if the formatting was correct.

How can I fix this problem once and for all?

Thank you!

Jason

Hi Marko,

Thank you for your reply. In a previous ticket I had opened (https://tmsplugins.ticksy.com/ticket/3102988/), that seems to be deleted now (I didn't delete it, not sure where it went), I had been conversing with one of your colleagues. I can't recall exactly, but I think it may have been Uros. He had told me some specific thing to change in the %recurring_appointments_details%  HTML short code, which made a difference for the Employee Notifications but not for Customer Notifications, that you can see in my screenshots below. I can't recall what that change was, but in any case, I'm still stuck with this poor formatting for my customers. I don't think it's acceptable to display all the dates/times in one single line without spacing, to use in a professional way.

If you can find out from your colleagues how to fix this, that would be great. Thank you.

Jason

Hi Marko,

Thank you so much for the detailed reply. Yes, now I remember, it was Alexander whom I communicated with about this before. I had mistakenly recalled it being Uros. The solution that Alexander gave me then is exactly what you've detailed below. It fixed it for the Employee Notification, but not for Customer Notification.

Unfortunately, it STILL doesn't format properly when sent to a customer's email address. I have followed the directions Alexander gave exactly...HTML mode to edit the short-code, added the space at the end (even though it disappears after being saved) and saved the Notification template as well. I even added "DateTime: " to the short-code in case that might do the magic trick, lol, but it didn't.

This is what I see from a Customer Notification to an @gmail.com email address:

And this is what I see to an @yahoo.com email address:

If you aren't getting reports of this issue from other Amelia users, maybe there's something wonky on my end. But in any case, I'd really like to get this fixed and working so I can book multiple appts at once and have the notification be clear.