I tested it out from my end and when I am logged in as a customer inside the WordPress, the phone field is profiled.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I made a few checks my self and concluded that members with the amelia-customer user role have their phone number inserted. So this issue has to do with my previous ticket [Ticket #3182861]. This ticket has been escaleted so I'll wait for their answer.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Glad to be able to assist you.
We will provide you with an update on the other ticket as soon as possible.
Please let me know if you have any other questions.
We are using Step-By-Step Booking 2.0. Wen the user come to Contact info name and email is prefilled, but never phone number, see screenshot.
What can we do to prefill also phone?
In wordpress we use this table value to store mobile phone number: {user:phone}
We can change that if necessary.
Thanks!
Bjorn at Mentabee.se
Hello Bjorn,
Thank you for reaching out to us.
I tested it out from my end and when I am logged in as a customer inside the WordPress, the phone field is profiled.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ciao Uroš!
I made a few checks my self and concluded that members with the amelia-customer user role have their phone number inserted. So this issue has to do with my previous ticket [Ticket #3182861]. This ticket has been escaleted so I'll wait for their answer.
Thanks
B
Hello Bjorn,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Glad to be able to assist you.
We will provide you with an update on the other ticket as soon as possible.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables