We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We have 28 chairs in our facility. Therefore, We need to allow up to 28 clients to book the same day and time for every 2 hour time slot.
I have spend much time searching, but do not see how to do this.
Your help is appreciated.
Hello Michael,
I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
You can send us a short example and we will gladly advise you on how you can set this up.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
the booking app is only showing 2 - 1 hour times available.
the backend shows 10:00 - 20:00 available
what are we doing wrong?
Customers are calling to book time on the phone because the Amelia Booking App is not working. This is urgent!
It would be really good if you offered a chat window!
Hello Michael,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
here is one main issue. we need to allow client to book time for two or three or four people or more. please see screenshot.
Ez nagyon fontos!
Hello Michael,
When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. Customer can now bring more people to an appointment - they can book for several people in one go
2. You can now see all your time slots on the booking form
3. As for our demos we used Amelia catalog shortcode here
If you have any more questions please open a new ticket for each question and we will gladly help you there. Our policy is to have one issue or question per ticket because of the reasons that are described already.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Marko.
A few items I don't understand:
1. under Reserve Time it shows 2 hours
2. however, here, the first screen shot, shows 1 hour time slots & in the second screen shot, shows 2 hour time slots again
This will be confusing to our clients
3. when you use a shortcode, please post it here in your reply. this will be helpful.
Thank you!