Hello Franck,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Franck,

Thank you for providing me with admin access.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Franck,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Victor,

Can you please reactivate the Amelia plugin, clear the cache and then test it out I will assist you with that issue?

If it still does not work create a separate ticket for this and we will have this solved for you.

Hello Victor,

Thank you for that. I will respond to your ticket as soon as possible.

Please let me know if you have any other questions.