We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hy,
I Have bought a purchase code Amelia Pro but when I want to stick on the setting wordpress, the setting wordpress is not available.
Impossible to enter this code, I can't unter everything.
The only option it's to click ont button Upgrade but I have already bought your purchase code !!!!
Please help me or pay me back
it's very urgent
if you speack french it's better than me
Hello Alexandre,
Thank you for purchasing our product, and for reaching out to us.
The reason you can't insert your purchase code is that you still have Amelia's Lite version installed.
Please uninstall the Lite version of Amelia then purge the cache and install the full version and purge the cache one more time just in case and then in Amelia/activation insert your purchase code.
This should help you, try this and let us know if you succeeded.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marko,
Thank you for your''s advices!
It was exactly the problem.
Now it's ok and all works perfectly,
Best regards