We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My customer flow requires users to be logged in and fill in a consultation form before having the ability to add to cart or book an appointment. I am also using the Woocommerce integration.
I have two areas where I would like some support.
Firstly I have created a custom fields within wpamelia which I would like to be dynamically populated with the consultation id I generated in the step before.
The problem is that custom fields, do not have unique IDs or attributes I can target. I would really appreciate an example of how to achieve this. Any random string being populated within the custom field would be a great example of how to achieve this and I'll be able to do the rest if you're able to do the above example.
My second requirement is to prevent the user from having to refill their data, as I would've insured that the user would be logged in before seeing the booking content.
is it possible to skip the information section for the user. I know this is required, but I'm hoping that we are able to run that stage without any user input. I can imagine this working by automatically validating and passing that stage.
If so please let me know I would be very grateful.
Hello Amir,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Amir,
We just got the feedback from our colleagues and they have told us that when the user is logged in to WordPress and has the amelia customer role, data will be entered, but the information step cannot be skipped, unfortunately.
Also, it cannot dynamically enter custom fields at the moment but we thank you for the suggestion, and we will forward it to our development team.
Also, I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open a new ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables