We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
I teach a reoccurring, month-long, yoga, master class.
I set up the class for November as an EVENT, replicated the class for December and updated some of the text. (The pricing options remained the same, along with other information).
Someone recently signed for the December EVENT/MASTER CLASS and the confirmation email they received listed info about the November class.
I went into Amelia on the backend of my WP site (AMELIA > EVENTS > DEC. MASTER CLASS) and did not see where to adjust the confirmation email/responses?
Where do I do that? Is there other hidden-information I should be aware of when duplicating an event.
Many thanks,
d.
Hello Derik,
Can you please tell the name of that event so that we can do a test book and see the issue? Since we can not replicate it on our device?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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It's called WEEKLY MASTER CLASS, for December dates.
d.
Hello Derik,
In notifications, you can set general notifications that will be sent for each event. But if you wish to send separate individual notifications for each event you can create custom notifications for that event.
We booked twice event for 8tg December with this mail
[email protected] and we did not get any notifications.
So we have to ask you a couple of questions
1. Are your notifications works, since we didnt get any
2. If we misunderstood the issue we apologize and please in that case send us a couple of screenshots so that we can understand the issue better so that we can help you.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables