We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Something weird is happening. I have added service with one staff member. I set the staff member to only Saturdays from 8 to 9 am.
the calendar to pick on step by step simply doesn't allow them to choose any Saturdays and its greyed out. for some reason, there is a blue circle on top of one date in December and I don't know what it is. and also the calendar first filters as an invalid date ...
Please help !
Hello Amir,
Thank you for reaching out to us.
You have not set up something properly most likely in the employee working schedule. Can you please send us a couple of screenshots of your employee schedule and of that services? So that we can take a closer look.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marko.
Here are the extra screenshots.
Here is also a quick login link for you to check the backend and investigate further if need be.
Thank you mate.
Hello Amir,
We didn't get the login credentials. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko. apologies I thought I had it pasted.
thank you for the follow up
Here is the login link
https://alphesda.com/tgkids/wp-admin/?wtlwp_token=4a418f729dd4c74090cf171de068d80123de1ebfe2a7f18fbb86c17557d921de1b2e3abed617c2393b735d680852ed578aaae17b0c9d1bef9e5d7b00150e22cb
Hello Amir,
We have fixed it and now it works.
It was the issue with added buffer time. Your working times are 1 hour but you added 2 hours of buffer time, so in essence this appointment count as 3 hours.
Can you please check and see everything if is fine now?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello. wow thank you for the tip. it seems to be working now ! <3