We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3181476
Automatic Coupons
Closed

Comments

  •  8
    Evan started the conversation

    Hello, I have a very important question for my use of Amélia.

    My question is quite simple: is it possible to automatically generate random or different promo code from notifications without creating it manually?

    Thank you for your answer! 

    Evan 

  •  8
    Evan replied

    I dont really understand how i can use this tag and for why in my notification : %attendee_code% %coupon_used% and i dont understand becasue the tag for put one promo code in my notification doesn't work correctly if i put this for exemple in my amelia : %coupon_3% nothing appear. 

    Can you explain me please?
    I would like to be able to display promo codes in notifications and understand how to use them. In a perfect world I would really like to be able to automatically generate different codes for my customers in notifications.

  •  8
    Evan replied

    Can i have an answer please? 

  •  1,696
    Uroš replied

    Hello Evan,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Thank you for reaching out to us.

    The coupons cannot be automatically generated as they need to be created manually. To have them sent to the customer via notifications. 

    In the “Notifications” tab you can now set “Notification interval” and define after how many scheduled appointments or events the customer will receive the coupon code in the notification automatically. Also, you can enable the option “Recurring notification” if you want to send this code again in case the customer didn’t use the code for a discount.

    Once you are done entering the coupon information, simply click on the “Save” button and the newly created coupon will appear together with other coupons in the list. Once you create a coupon, customers can enter the coupon code on the “Confirm Booking” modal to reduce the price of their appointment.

    Please note:

    • In order for the coupon code to be sent, you need to paste the coupon code placeholder into the notification template (found in the </>Email Templates menu in Amelia/Notifications)
    • If the customer used the coupon code, it will not be sent again in the notification even though you have enabled the recurring option
    • The coupon code will be sent after the customer schedules X number of the same appointments (with the same services)
    • As for the events, the coupon code will be sent after the attendee books an X number of different events

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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