We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3181416
License mismatch
Closed

Comments

  • Thomas Wheatley started the conversation
    December 4, 2022 at 8:26pm

    Hi, I am having a problem activating my wpDataTables license, it was fine however once I changed my domain I could no longer use any features. I have tried to deactivate and reactivate and I have also tried to delete and redownload however I get the same problem every time. I get the error message " Your license key doesn't match your current domain. This is most likely due to a change in the domain URL. Please deactivate license and then reactivate it again." When I deactivate it and then click reactivate I get taken to a page that says "Sorry, you are not allowed to access this page." 

    Any help is appreciated, many thanks.

  •  1,894
    Miloš replied
    December 6, 2022 at 6:54pm

    Hi, Thomas 

    Sorry for the delay

    - You have the Basic licence, which means the licence covers only one domain at a time,

    but you can easily switch between domains.

    Please log in your TMS Store account, find the licence,  hit the Three Dots in the top right corner,

    and find the Domain Manager.

    Here you can see which domain is currently active for this licence, and you can deactivate it.

    Then you can go back to your Wp-Admin , plugin's settings/Activation tab, and simply activate it by pasting your Purchase Code,  then this new domain will activate for the licence.smile.png

    Let me know how it goes and if you have any questions. Thank you

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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