Hello Breanna,

Thank you for reaching out to us.

We can easily go through the refund process, but if you want we can assist you with this quickly to resolve this issue, and then you will be able to use the plugin with no problems.

Please let me know if that is fine with you

Hello Breanna,

Thank you for giving us a chance.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Breanna,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Breanna,

Thank you for reaching back out to us.

The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link to the booking page, and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.