As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Hi,
When purchasing, there was no option to enter my VAT-ID so I don't have to pay taxes. Is that not an option?
Thanks!
Hello Bas,
Thank you for purchasing our product, and for reaching out to us.
Plugins are sold through a reseller (Paddle) and we have nothing to do with payments and VAT validity. We can only make you a custom PDF invoice on which all this information will be written (attached) but if you want to add VAT to the account through which you bought the plugin and get a partial refund, you must contact the paddle (https://paddle.com/support/contact/).
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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