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  Public Ticket #3179029
Amelia fails creating Google Calendar schedule in a specific condition
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  •  6
    Yamato started the conversation

    I love Amelia's Google Calendar sync feature, but I noticed that it fails to create a Google Calendar schedule in a specific condition like below.

    1. Person X makes an appointment, and then Amelia adds a Google Calendar item
    2. Cancel the appointment above, and let Amelia remove the corresponding Google Calendar item (now it's in Google Calendar Trash, but you can still see the canceled appointment in the Amelia Appointments screen)
    3. 30 days later, Google Calendar deletes the trashed calendar schedule automatically (or you manually delete the item in the Google Calendar Trash)
    4. Person Y makes an appointment in the same slot as X
    5. Amelia tries to reuse the trashed calendar item that has been permanently deleted instead of creating a new item
    6. The Google Calendar will be left without the corresponding schedule for Person Y

    This is critical for me because Google Calendar doesn't allow us to turn off the auto-delete, and there is no alert when Amelia fails to create a Google Calendar item.

    I hope this will be fixed in a future release. Thank you!

  •  1,575
    Uroš replied

    Hello Yamato,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Thank you for reaching out to us.

    Also, thank you for sharing this with us, I have passed this on to our developers and hope that it will be fixed in one of the next updates.

    Please let me know if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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