We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3178010
Payments and notifications
Closed

Comments

  • leo started the conversation
    November 29, 2022 at 9:17pm

    Payments
Can the user pay with different currencies? If so, what is the procedure?
notifications
I made a test purchase, but no reminder notification arrived
How are they configured?
Any CRM that fits well with Amelia?
Thank you very much

  •  1,725
    Marko replied
    November 30, 2022 at 12:15pm



    Hello leo,

    Thank you for reaching out to us.

    When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    1. Unfortunately, currently, this feature is not built-in in Amelia. You can only use one currency at a time.

    2. An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    3. We do not have intgeation with CRM-s

    I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open a new ticket and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 



    Kind Regards, 

    Marko Davidovic [email protected]

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