We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
is there any update i have had no response since lasrt nigh
any sides when you are open?
Hello Jack,
Thank you for reaching out to us.
We are still working on your inquiry, but it is taking a little bit longer than expected to review your case.
We're working on it though and will be in touch shortly.
Thanks for your patience.
We look forward to resolving your request!
I can see that this is a duplicate ticket: https://tmsplugins.ticksy.com/ticket/3175865/
For future reference, please don't open multiple tickets with the same topic,
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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You can try wpDataTables add-ons before purchase on these sandbox sites:
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