I am the founder of a Facebook group where most of the members are setting up websites with a booking app. They are waiting for me to test Amelia and either say yes or no to this app, or recommend something else.
It is really important for you to respond sooner than what you did this "weekend". And, real-time chat 7 days/week would be one example of Good Support. The UI/UX of Amelia includes Support!
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Also, we try to respond as fast as possible but unfortunately, we do not offer 24/7 support. Our working hours are from 09 to 17 CET UTC+1h.
If you have any more questions please open a new ticket and we will gladly help you there.
Of course, i can absolutely understand what you mean,
and we have passed this feedback to our management.
We are currently not having enough staff to work 7 days a week and to provide a constant live chat,
but we do have a chat available in the bottom right corner of Ticksy,
and our colleagues that cover the chat do their best to respond on the chat as quickly as possible during their work hours, which are from 8 AM until 5 PM ( Serbian Time Zone).
It just happened that you have posted this text on another ticket as well, so we pointed out about the "duplicate tickets" policy.
But it is not a problem at all, we will do our best to raise the level of our support as much as possible in the upcoming period.
This might be important for you:
I am the founder of a Facebook group where most of the members are setting up websites with a booking app. They are waiting for me to test Amelia and either say yes or no to this app, or recommend something else.
It is really important for you to respond sooner than what you did this "weekend". And, real-time chat 7 days/week would be one example of Good Support. The UI/UX of Amelia includes Support!
Hello Michael
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3175704/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Also, we try to respond as fast as possible but unfortunately, we do not offer 24/7 support. Our working hours are from 09 to 17 CET UTC+1h.
If you have any more questions please open a new ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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what I posted below is not so much a ticket, as it is a suggestion for you. if I posted it twice, my apologies...
Hi, Michael
Of course, i can absolutely understand what you mean,
and we have passed this feedback to our management.
We are currently not having enough staff to work 7 days a week and to provide a constant live chat,
but we do have a chat available in the bottom right corner of Ticksy,
and our colleagues that cover the chat do their best to respond on the chat as quickly as possible during their work hours, which are from 8 AM until 5 PM ( Serbian Time Zone).
It just happened that you have posted this text on another ticket as well, so we pointed out about the "duplicate tickets" policy.
But it is not a problem at all, we will do our best to raise the level of our support as much as possible in the upcoming period.
Thank you for these suggestions.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables