We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3176516
Internal Server Error 5 with SUM and AVG Shortcodes
Closed

Comments

  • Emil Eskilsson started the conversation
    November 28, 2022 at 8:35am

    Hi,

    I'm having trouble using the SUM and AVG short codes from my data table.

    It works fine using about two short codes, but I would like maybe 4-5 short codes per page and when I'm using I get Internal Server Error 500.

    I'm using the Elemenator Theme, 
    Best Regards,

  •  1,894
    Miloš replied
    November 28, 2022 at 9:17pm

    Hi, Emil 

    Thanks for reaching out to us

    -

    If you have several tables on same page, and this works with first couple of shortcodes, but when you added four to five, then the critical error 500 happens, there is a chance that you have reached your maximum allowed PHP Memory limit on the server.

    You can check out this page to see the steps you can try,  in order to increase the limit for that,

    see if that helps.

    -

    If that does not help,

    could you send me an URL of the page with the issue,

    and if i can see the WP-Admin setup?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables