We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
we need to upgrade and want to receive the 50% discount. we already purchase basic.
Please advise how to do this
Thank you
Hello Michael,
Thank you for reaching out to us.
Please note that the "Black Friday" discount is only applied to the newly-acquired licenses, thus the only solution is to purchase a new license.
Can you please let me know when you purchased a previous license?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
Thank you for your response.
It does not feel fair to not reward your existing customers with the same discount as a new customers. It is only fair to treat us the same as someone new.
Also, here are other questions I posted, but did not get a reply:
1. the calendar on this page, https://the-fountain.life/reserve/ does not look like the one I created in Step-by-Step Booking Form 2.0. Instead, it looks like the calendar from Booking Forms 1.0.
I have wasted so much time trying to find how to make Calendar from 2.0 display on my screen.
Also, I watched a few of your videos. It was very difficult to understand the person speaking. In one of the videos, the male voice sounded like he was speaking from a metal barrel. Very frustrating!
Please direct us to the solution. We need to start accepting bookings this morning!
2. Also, where do we block out dates from being booked?
Thank you,
Michael