We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Não estou conseguindo realizar a compra do plano Pro mesmo tendo saldo em conta do paypal.
Podem nos ajudar?
Hello Roberto,
Thank you for reaching out to us.
Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to translate your query.
The reseller that we use (Paddle) has a limitation when it comes to PayPal.
All subscription purchases (yearly licenses) made via PayPal need to be associated with a credit card, whereas PayPal balances can only be used for one-time purchases (lifetime licenses).
This is a security measure because a card is linked to your bank account, and it can automatically be charged every year for license renewal, whereas the PayPal balance can be depleted and never recharged since it's not linked to the account. That's why a card is mandatory for yearly subscription purchases.
Unfortunately, we have no control over this, since it's a limitation imposed by our reseller.
Kind Regards,
Uros Jovanovic
[email protected]
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