We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi I need to let customer set location then be able to assign to employee in an area can I set county’s in locations and if customer fall in the that county will choose correct engineer
Hello Jack,
Thank you for reaching out to us.
We do support multilocatios, but it does not work quite the way you describe it, well, you can have the Location option in the Employee modal, and you can choose a location for each employee.
So it is possible to define multiple locations or separate locations for each employee’s working period as well. In the employee’s details you still need to set a single default location, so, if your employee works on only one location, just define it in the “Details” tab, and you won’t have to set it in the work hours for each period – the default location will be automatically assigned to all periods.
However, if you have one employee working on multiple locations, you can choose one or more locations for each time period that you create. This way, the same employee can be booked for specific services at certain hours at one location, and then provide the same or different services at a different location.
If you add multiple locations in the employee’s Work Hours, once a location is selected when booking, all other locations will be blocked at this time.
You can find out more here:
https://wpamelia.com/configuring-schedule/
https://wpamelia.com/employees/.
Here is the video version:
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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