As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Analyzing your plugin, I understood that, the appointment is also booked after making the payment. when the appointment is rejected or canceled how the payment will be refunded to the customer? Is there a Refund policy or a feature integrated with this plugin?
Hello Karthick,
Thank you for your interest in our product.
I'm afraid, at the moment there's no feature for refunding Customers in Amelia.
Therefore, refunds should be proceeded manually through the payment system. This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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