Hello John,

Thank you for reaching out to us.

Can you please provide me with the screen recording of the issue that you are dealing with?

Looking forward to your reply.

Hello John,

Unfortunately, I cannot see the screenshot below your response. 

Hello John,

Thank you for the screenshot.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello John,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

The admin access link has now expired, can you please provide me with another one and I will immediately provide you with an update on this?

Looking forward to your reply.

Hello John,

I could not find the page with the Amelia booking form.

Can you please provide me with it so I can perform checks?

Looking forward to your reply.

Hello John,

I tested it out from my end and I was able to book a spot for the event.

Can you please test it out now and let me know if it works from your end as well?

Looking forward to your reply.

Hello John,

Which payment method are you referring to?

Looking forward to your reply.

Hello John,

Thank you for clearing that up.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.