We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm wondering why when an event is canceled it would still show up in the customer dashboard? What would be the best way to work around this? Would this also still trigger an event reminder cron event for the customer even if the event is canceled by the admin?
Thank you!
You could delete the event, then it will not show anywhere. After cancelling the event open the Event Edit again and you'll see the Delete option. I'm new to Amelia and just learned that. Hope that helps.
Ken
Hello Naomi,
Thank you for reaching out to us.
Yes, you can just delete the event as Kenneth pointed out, thank you for your help, Kenneth.
>Would this also still trigger an event reminder cron event for the customer even if the event is canceled by the admin?
No it will not.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, thank you Kenneth & Stanislav, cancelling and then deleting worked!
Dear Naomi,
You are welcome,
I am delighted to hear that this has been resolved.
Thank you for letting us know.
Anything else that we could assist with, please don't hesitate to create new tickets.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables