I'm trying to edit and duplicate service made already but when I click on the one I want to edit it hangs on the please wait Amelia icon. All other screens appear to be working along with creating a new service from scratch. But I can't get into edit older service I created a while ago. Anyone else having the same issue? I've restarted the computer and cleared cache. I've also tried in a completely different browser and the same thing is happening.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
I have now tested the suggestions you provided but it has not fixed the issue. First I changed Theme only. I tried a few different Themes. Then I deactivated all plugins except for Amelia and again tested in a few different themes. The issue still exists.
The suggestions you gave me has also been suggested in two other tickets I raised, (1) where sometimes when attempting to book an appointment I get 'Error, appointment slot not available' even though the slot is available. Support gave the same response as you. And (2) where in Amelia Settings, when I click on Role Settings, the box opens but never loads and stays white. All other settings open normally.
Please let me know what we can do to get this fixed up. The Amelia Support Admin account as noted below is still available for you to login and take a look.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you for the update.
I tested it out now from my end and I can open those services that were not opening properly.
Can you please test it out from your end and let me know if it works or not?
Hi Team,
I'm trying to edit and duplicate service made already but when I click on the one I want to edit it hangs on the please wait Amelia icon. All other screens appear to be working along with creating a new service from scratch. But I can't get into edit older service I created a while ago. Anyone else having the same issue? I've restarted the computer and cleared cache. I've also tried in a completely different browser and the same thing is happening.
Thanks a million!
Hello Tara,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Tara,
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
I have now tested the suggestions you provided but it has not fixed the issue. First I changed Theme only. I tried a few different Themes. Then I deactivated all plugins except for Amelia and again tested in a few different themes. The issue still exists.
The suggestions you gave me has also been suggested in two other tickets I raised, (1) where sometimes when attempting to book an appointment I get 'Error, appointment slot not available' even though the slot is available. Support gave the same response as you. And (2) where in Amelia Settings, when I click on Role Settings, the box opens but never loads and stays white. All other settings open normally.
Please let me know what we can do to get this fixed up. The Amelia Support Admin account as noted below is still available for you to login and take a look.
Thanks a million!
Tara
Hello Tara,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you for the update.
I tested it out now from my end and I can open those services that were not opening properly.
Can you please test it out from your end and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It is working! Fabulous! Thank you very much. Have a wonderful day