Hello Cheryl,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Cheryl,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

Can you please update the permissions for this user to an admin user so I can perform checks?

Looking forward to your reply.

Hello Cheryl,

Thank you for providing me with admin access.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Cheryl,

Thank you for clearing that up.

Can you please let me know how to access the customer panel page as it requires a password?

Looking forward to your reply.

Hello Cheryl,

Thank you for reaching back out to us.

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Cheryl,

My apologies, I have not actually saved the changes, can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Cheryl,

The issue was that the wrong URL was added to the customer panel URL field.

My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? 

There are a few places with reviews about plugins that really matter to our future customers.

It'd be awesome if you could leave a review on all three websites, but I know that may be too much to ask, so can you, please, leave a review at least on one of these websites:

• Capterra
• Trustpilot
• Lite version of Amelia

If you have a couple of minutes, we would really appreciate it! No need to write any specific text.

As a token of our appreciation, we would like to offer you a $10 SMS credit for each review as long as you provide us with the link to your review or a screenshot (Capterra, for example, goes through a verification process and it takes a day or two before the review is visible).

Thanks in advance!

Hello Cheryl,

Thank you for reaching out to us.

Please note that your license has expired and been canceled and thus is not visible in your account.

If you wish to keep using Amelia nad have premium support, you can purchase a new license which is on a discount at the moment.

Please let me know if you have any other questions.