As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I didn't receive an email contains the PURCHASE CODE. Pls assist me. Thanks
Hello Mohd,
Thank you for reaching out to us.
When you purchase our products through our website, you will be redirected to [our store](http://store.tms-plugins.com/), where you will need to generate your password:
You will also receive two e-mails:
2. An e-mail from our reseller ([Paddle](https://paddle.com/) - [email protected]), which contains the receipt:
Some hosting providers consider these e-mails as SPAM, so if you don't see them in your inbox, please check your SPAM and JUNK folders, and if you still can't see the emails received, please feel free to open a [support ticket,](/which-licenses-are-available) and our support managers will gladly help.
The download link in our e-mail expires after 5 downloads, but you are able to download the plugin at any time by logging into [our store](https://store.tms-plugins.com/).
When you obtain the purchase code from our e-mail, or from the store, you can activate it in Settings/Activation section of the plugin when you install it on your WordPress site.
Kind Regards,
Uros Jovanovic
[email protected]
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