We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I didn't receive an email contains the PURCHASE CODE. Pls assist me. Thanks
Hello Mohd,
Thank you for reaching out to us.
When you purchase our products through our website, you will be redirected to [our store](http://store.tms-plugins.com/), where you will need to generate your password:
You will also receive two e-mails:
2. An e-mail from our reseller ([Paddle](https://paddle.com/) - [email protected]), which contains the receipt:
Some hosting providers consider these e-mails as SPAM, so if you don't see them in your inbox, please check your SPAM and JUNK folders, and if you still can't see the emails received, please feel free to open a [support ticket,](/which-licenses-are-available) and our support managers will gladly help.
The download link in our e-mail expires after 5 downloads, but you are able to download the plugin at any time by logging into [our store](https://store.tms-plugins.com/).
When you obtain the purchase code from our e-mail, or from the store, you can activate it in Settings/Activation section of the plugin when you install it on your WordPress site.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables