I have a question regarding appointment cancellations. If a customer pays for an appointment at time of booking, and cancels before their appointment will they automatically be refunded their money? I am asking as I offer online services of which the customer must pay at time of booking.
Example: Customer books an appointment for next month. Customer then cancels a week after booking. Would they be refunded their money automatically or how would this work?
I'm afraid, at the moment there's no feature for refunding Customers in Amelia.
Therefore, refunds should have proceeded manually through the payment system. This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
Hey Amelia Team,
I have a question regarding appointment cancellations. If a customer pays for an appointment at time of booking, and cancels before their appointment will they automatically be refunded their money? I am asking as I offer online services of which the customer must pay at time of booking.
Example: Customer books an appointment for next month. Customer then cancels a week after booking. Would they be refunded their money automatically or how would this work?
Thanks
Hello,
Please advise on this.
Hello Jason,
Thank you for reaching out to us.
I'm afraid, at the moment there's no feature for refunding Customers in Amelia. Therefore, refunds should have proceeded manually through the payment system. This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Stanislav Snagovskiy
[email protected]
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