Hi, I'm trying to make Amelia work for this use case : a marketplace of therapists.
On this marketplace, there would be many therapists, registered as employees, and they would offer their customers to have video appointments with them, on Zoom.
Problem : in this video, https://wpamelia.com/configuring-zoom/ , you give a similar example, where all the different employees would use THE SAME Zoom account.
Which means that WP Amelia would be totally useless to manage any kind of collective project involving video meetings ??? Because if you have 3 employees ready to work monday at 8 am, they can't because of Zooms limitation to host more than 2 meetings.
Is that right? Do you see any solution? Did I miss something? Is there a way to use more than 1 Zoom account, 1 per employee perhaps ?
And, another question. I wanted to let therapists manage their services, created them, delete them. But it seems it's impossible. Can you confirm it's not possible to let employees manage their services? Only the price and capacity seem to be manageable by the employee.
Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom account, you must pay the Zoom premium and add users through the Users section. They can't use private accounts, so you would have to pay Zoom Premium to get slots for additional users. When you add them, you can then link them through the Employees section to a specific Zoom account within the organization created in Zoom.
If you enable the "Manage their appointments" option on the Amelia/Setting/Role settings/Employees page, the employees will be able to create appointments from the employee panel, but they will not be able to delete appointments.
Hope this helps you.
Please let us know if you have any other questions.
Hi,
I'm trying to make Amelia work for this use case : a marketplace of therapists.
On this marketplace, there would be many therapists, registered as employees, and they would offer their customers to have video appointments with them, on Zoom.
Problem :
in this video, https://wpamelia.com/configuring-zoom/ , you give a similar example, where all the different employees would use THE SAME Zoom account.
But, I've just checked : here, https://support.zoom.us/hc/en-us/articles/206122046-Hosting-concurrent-meetings , Zoom says even the Entreprise accounts can't host more than 2 meetings simultaneously.
Which means that WP Amelia would be totally useless to manage any kind of collective project involving video meetings ???
Because if you have 3 employees ready to work monday at 8 am, they can't because of Zooms limitation to host more than 2 meetings.
Is that right? Do you see any solution? Did I miss something?
Is there a way to use more than 1 Zoom account, 1 per employee perhaps ?
And, another question. I wanted to let therapists manage their services, created them, delete them. But it seems it's impossible. Can you confirm it's not possible to let employees manage their services? Only the price and capacity seem to be manageable by the employee.
Regards,
Ludovic
Hello Ludovic,
Thank you for reaching out to us.
Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom account, you must pay the Zoom premium and add users through the Users section. They can't use private accounts, so you would have to pay Zoom Premium to get slots for additional users. When you add them, you can then link them through the Employees section to a specific Zoom account within the organization created in Zoom.
If you enable the "Manage their appointments" option on the Amelia/Setting/Role settings/Employees page, the employees will be able to create appointments from the employee panel, but they will not be able to delete appointments.
Hope this helps you.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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