We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
BIG PROBLEM WITH WHATSAPP SETTINGS.
A problem that may appear is that after creating the WhatsApp templates they do not appear in Amelia, this is because in the language settings, for example in the WhatsApp template we use Spanish only or English only... in Amelia, Spanish esp and english we choose between american or uk... if in whatsapp we don't specifically choose spanish esp won't work, because there is an option to simply choose spanish (and we assume that it is the standard). I hope that my hours of searching for problems will help someone.
Hello Oscar,
Thank you for reaching out to us.
Our developers are working on resolving this issue for the next few updates.
Thank you for pointing this out, please let us know if you have any questions about the Amelia plugin.
Kind Regards,
Uros Jovanovic
[email protected]
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